Returns & Refunds Policy

Due to the perishable nature of our artisanal cakes, we cannot accept physical returns once a delivery is completed; however, we offer full replacements or refunds for any products that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Upon Delivery

  Please check your cake immediately upon arrival for any transit damage or discrepancies before the delivery driver leaves.

• 2.
  Document the Issue

  Take clear photographs of the cake and the packaging if there are any visible defects or quality concerns.

• 3.
  Contact Support

  Email our customer care team within 4 hours of delivery with your order number and the photos of the product.

• 4.
  Resolution Processing

  Our team will review your claim and issue a store credit, refund, or schedule an immediate redelivery of a fresh cake.